|
Post by craig0069 on Aug 18, 2018 10:34:27 GMT -8
Micgat is this just a home monitor or online pal Craig
|
|
|
Post by jansten on Aug 18, 2018 11:51:51 GMT -8
micgat Which type of telldus have you bought? START-UP KIT TELLDUS MONITOR 433MHZ? Yes, it's the 433mhz start up kit Thanks not the monitor pack?
|
|
|
Post by craig0069 on Aug 20, 2018 5:06:38 GMT -8
Just a reply back from them with this bulls””” Hello, Thank you for contacting Oregon Scientific Customer Support. After a thorough evaluation and continuous attempts to repair the firmware and server of the LW301 and LW302, we have encountered un-repairable technical problems. It is with our sincerest apology that we inform you that we are unable to continue this online service. These products were launched in 2013 and most of the products are beyond manufacturing warranty. For customers who have a product that is still under warranty, we will be offering a full credit to the value of your original purchase price, in order for us to process this for you, can you please send us a copy of your invoice/receipt. We thank you for your support and understanding of the situation, and sincerely apologise for any inconvenience caused. If you require any additional assistance, please do not hesitate to contact us. Kind regards, Oregon Scientific Customer Support 0330 3338708 Monday - Friday from 9 AM to 5 PM store.oregonscientific.com/uk/
|
|
|
Post by torrearan on Aug 20, 2018 5:22:07 GMT -8
This Oregon response does not make sense. To begin all those registered in "anywher weather" are enough accredited that they have bought a station with its corresponding serial number, code. Therefore, they have already registered everyone who has bought a station and they have registered it. Therefore they must return the money in guarantee those who have registered two years ago and to the others a substitute team in the same conditions. When people bought this station, it was because they wanted to connect to it remotely and do not want a station to see only the data at home.
You have to fight until the end.
|
|
|
Post by craig0069 on Aug 20, 2018 5:32:01 GMT -8
I have just sent an email to the UK European Consumer Centre I have explained the situation to see what they say. When I get a reply I will post on hear Craig
|
|
|
Post by jansten on Aug 20, 2018 8:00:11 GMT -8
micgat Thanks for your tip; switched to TELLDUS tellstick Znet lite v2, works perfect remotely and locally, great with premium account i can log more then I ever could before, and a good start for building a smart house too Attachments:
|
|
|
Post by micgat on Aug 20, 2018 10:02:59 GMT -8
Micgat is this just a home monitor or online pal Craig It works locally and remote, via app of webpage
|
|
|
Post by micgat on Aug 20, 2018 10:11:37 GMT -8
micgat Thanks for your tip; switched to TELLDUS tellstick Znet lite v2, works perfect remotely and locally, great with premium account i can log more then I ever could before, and a good start for building a smart house too Nice isnt it, You can reuse the old Oregon sensors and add much more, also monitor doors, controlling lamps etc. Ha de, hälsningar från Sverige
|
|
|
Post by jansten on Aug 20, 2018 10:30:10 GMT -8
micgat Thanks for your tip; switched to TELLDUS tellstick Znet lite v2, works perfect remotely and locally, great with premium account i can log more then I ever could before, and a good start for building a smart house too Nice isnt it, You can reuse the old Oregon sensors and add much more, also monitor doors, controlling lamps etc. Ha de, hälsningar från Sverige Jansten from Norway , Tackar så mycket Har lest fra min Norske leverandør at os, sverige skal refundere sensorer som jeg har kjøpt siste 3 år og erstatte lw301 med WRM 89, vi får se om det skjer....
|
|
|
Post by Nelson on Aug 20, 2018 11:54:24 GMT -8
I get this mail today: ----------------- Hello, Thank you for contacting Oregon Scientific Customer Support. We are sorry to hear of the disappointment that you have experienced with this product. Your contract of sale and your consumer rights lie with the retailer and therefore they should be able to suggest an alternative solution for you on this occasion. If you require any additional assistance, please do not hesitate to contact us. Kind regards, Oregon Scientific Customer Support 0330 3338708 Monday - Friday from 9 AM to 5 PM store.oregonscientific.com/uk/--------------------------------- WHAT THE F***CK. They openly dispute there OWN promises for a credit and now I should go back to my reseller
|
|
|
Post by evarese on Aug 21, 2018 5:16:29 GMT -8
Oregon Scientific UK facebook page decided to cancel all my posts and - more - banned me, only because I wrote what's happening with normal words. The last thing is that OS has forgotten my e-mail address used for the registration of my station. About the OS reliability...
|
|
|
Post by evarese on Aug 21, 2018 7:28:48 GMT -8
For who is able to understand more than me and eventually catch some data, I found this page www.myip.ms/diagrams.php?r=953022&i=oregonscientific.co.uk that OS perhaps uses for UK and Italian customers. Please take note that the IP is 72 final and not 73 as written in the previous page. Also the final 81 is used by OS. All these IPs seem to be active to-day and so it's impossible to explain how the OS service could be down.
|
|
|
Post by Francisco Javier on Aug 24, 2018 0:26:44 GMT -8
I'm outraged. It has made me a tremendous break that is in this situation this application. Does anyone know if in September they will reconsider and everything will work properly? If to take advantage of the station you have to buy a modem by other means, I do not care, because it means another expense. Here in Spain the customer service has disappeared. This is a desolation.
|
|
|
Post by evarese on Aug 24, 2018 1:04:47 GMT -8
Does anyone know if in September they will reconsider and everything will work properly? I'm convinced that the app is definitely dead, as clearly written in the OS home page. It's true that other times the system was off, but for few days, now we are with an about 40 day lack period. The facts that in Italy too the customer service formerly disappeared and that only 4 addresses are present in the home page, is significant for a complete closure of OS itself.
|
|
ross
New Member
Posts: 2
|
Post by ross on Aug 24, 2018 5:05:37 GMT -8
Message from Oregon 23/8/2018 in reply to my email sent to US as no email address for Australia. "Hi dear, Thank you for contacting Oregon Scientific. So sorry to tell you that we no longer supporting products that use the anywhere weather website. Please offer us your proof of purchase, we will offer replacement. Thanks Sincerely, Customer Service Email: customerservice@oscientific.com Brea Corporate Park Suite 200 3020 Saturn St. Brea, CA 92821 Oregonscientific.com"
|
|